{"id":5313,"date":"2026-08-01T14:48:05","date_gmt":"2026-08-01T12:48:05","guid":{"rendered":"https:\/\/graceluxurywax.com\/?page_id=5313"},"modified":"2026-08-08T09:10:16","modified_gmt":"2026-08-08T07:10:16","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/graceluxurywax.com\/en\/algemene-voorwaarden\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5313\" class=\"elementor elementor-5313\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-18f873c e-flex e-con-boxed e-con e-parent\" data-id=\"18f873c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826fcad elementor-widget elementor-widget-heading\" data-id=\"826fcad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TERMS AND CONDITIONS <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f7bd52 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8f7bd52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Grace Luxury Wax<\/strong><br \/>Eeltsje Folkertsmawei 1a, 8915DW Leeuwarden, Nederland<br \/>KVK: 76168875 | BTW (VAT) number: NL003052093B84<br \/>Email <a href=\"mailto:info@graceluxurywax.com\">info@graceluxurywax.com<\/a><\/p><p><strong>Article 1 \u2013 Definitions<\/strong><\/p><p>In these terms, the following definitions apply:<\/p><ul><li><strong>Grace Luxury Wax<\/strong>: the party using these terms, established in Leeuwarden, the Netherlands;<\/li><li><strong>Customer<\/strong>: any individual or business entering into an agreement with Grace Luxury Wax, whether a consumer or a business buyer (e.g. a salon or professional);<\/li><li><strong>Products<\/strong>all physical goods offered by Grace Luxury Wax, including wax, wax warmers and related items;<\/li><li><strong>Treatment<\/strong>any hair-removal or related service performed by Grace Luxury Wax by appointment.<\/li><\/ul><p><strong>Article 2 \u2013 Applicability<\/strong><\/p><p>1.\tThese terms apply to every offer made by Grace Luxury Wax and to every agreement formed with the customer, whether it concerns a product, a treatment, or both.<\/p><p>2.\tDeviations from these terms are only valid if agreed in writing, and apply only to the specific agreement in question.<\/p><p>3.\tWhere the customer acts as a business (e.g. a salon purchasing for resale), separate or additional terms may apply, to be confirmed in writing in advance.<\/p><p><strong>Article 3 \u2013 Offers and formation of the agreement<\/strong><\/p><p>1.\tAll offers by Grace Luxury Wax are without obligation unless explicitly stated otherwise.<\/p><p>2.\tAn agreement is formed once the customer places an order via the webshop and receives email confirmation from Grace Luxury Wax, or, in the case of a Treatment, once an appointment has been definitively scheduled.<\/p><p>3.\tObvious errors or mistakes in an offer (such as a clear pricing error) do not bind Grace Luxury Wax.<\/p><p><strong>Article 4 \u2013 Prices<\/strong><\/p><p>1.\tAll prices are listed in euros and include VAT, unless stated otherwise (e.g. for business orders).<\/p><p>2.\tShipping costs are not included in the product price and are shown separately before the order is completed.<\/p><p><strong>Article 5 \u2013 Delivery and shipping costs<\/strong><\/p><p>1.\tGrace Luxury Wax ships to the Netherlands, Belgium, Luxembourg, Germany, France, Finland, Sweden, and Denmark.<\/p><p>2.\tOrders are shipped via PostNL or DPD.<\/p><p>3.\tFor deliveries within the Netherlands: shipping is free for orders of \u20ac150 or more. Below that threshold, and for all other countries listed above, shipping costs are calculated based on weight and displayed before checkout is completed.<\/p><p>4.\tStated delivery times are indicative and do not constitute a strict deadline unless explicitly agreed in writing.<\/p><p>5.\tRisk of damage or loss during shipping remains with Grace Luxury Wax until delivery to the customer, unless the customer has specifically chosen a carrier not offered by Grace Luxury Wax.<\/p><p><strong>Article 6 \u2013 Right of withdrawal (returns)<\/strong><\/p><p>1.\tConsumers have the right to cancel a product purchase within 14 days without giving any reason. This period begins the day after the consumer receives the product.<\/p><p>2.\tTo exercise this right, the customer must notify Grace Luxury Wax within this period via <a href=\"mailto:info@graceluxurywax.com\">info@graceluxurywax.com<\/a>, and return the product as soon as possible, and in any case within 14 days.<\/p><p>3.\tHygiene products with broken seals after delivery are excluded from the right of withdrawal, including but not limited to opened or used wax and used wax warmers. These cannot be returned for hygiene reasons, unless the product was already damaged or defective on arrival.<\/p><p>4.\tThe right of withdrawal does not apply to Treatments that have already been carried out.<\/p><p><strong>Article 7 \u2013 Return shipping costs<\/strong><\/p><p>1.\tThe cost of returning a product is borne by the customer, unless the product does not match what was ordered, arrived damaged, or the issue is otherwise attributable to Grace Luxury Wax \u2014 in which case Grace Luxury Wax covers the return shipping cost.<\/p><p>2.\tRefunds are issued within 14 days of Grace Luxury Wax receiving the return, or of the customer providing proof of return shipment, whichever is earlier.<\/p><p><strong>Article 8 \u2013 Payment<\/strong><\/p><p>1.\tPayment can be made via iDEAL, credit card.<\/p><p>2.\tBusiness customers may be subject to different payment terms, to be agreed in writing in advance.<\/p><p>3.\tIn the event of late payment, the customer is in default without further notice, and Grace Luxury Wax is entitled to charge statutory interest and reasonable collection costs.<\/p><p><strong>Article 9 \u2013 Warranty\u00a0<\/strong><\/p><p>1.\tProducts with electrical components are covered by the manufacturer's warranty where applicable. Where no manufacturer's warranty applies, Grace Luxury Wax warrants the product to be free from material and manufacturing defects for a period of  1 year after delivery.<\/p><p>2.\tThe warranty does not cover normal wear and tear, misuse, or repairs carried out by parties not authorized by Grace Luxury Wax.<\/p><p>3.\tThis warranty article does not apply to consumable items such as wax and skincare products.<\/p><p><strong>Article 10 \u2013 Treatments and appointments<\/strong><\/p><p>1. Appointments for treatments can be cancelled or rescheduled free of charge up to 24 hours in advance. In case of a late cancellation, Grace Luxury Wax reserves the right to charge 50% of the total treatment price.<\/p><p>2.\tGrace Luxury Wax reserves the right to refuse or reschedule an appointment in case of contraindications for the treatment.<\/p><p><strong>Article 11 \u2013 Liability<\/strong><\/p><p>1.\tGrace Luxury Wax is not liable for damage resulting from improper use of products by the customer, or from failure to follow pre- or aftercare instructions for Treatments.<\/p><p>2.\tTo the extent permitted by law, Grace Luxury Wax's liability is limited to the amount of the relevant order or treatment.<\/p><p>3.\tGrace Luxury Wax is never liable for indirect damages, including consequential loss and loss of profit.<\/p><p><strong>Article 12 \u2013 Complaints<\/strong><\/p><p>Complaints regarding products or treatments must be reported in writing as soon as possible, and in any case within 1 month of discovery, via <a href=\"mailto:info@graceluxurywax.com\">info@graceluxurywax.com<\/a>.<\/p><p><strong>Article 13 \u2013 Governing law and disputes<\/strong><\/p><p>1.\tDutch law applies to all agreements between Grace Luxury Wax and the customer.<\/p><p>2.\tDisputes between Grace Luxury Wax and a business customer will be submitted exclusively to the competent court of Rechtbank Noord-Nederland, location Leeuwarden, without prejudice to Grace Luxury Wax's right to summon the customer before another competent court.<\/p><p>3.\tConsumers retain the right to bring a dispute before the court of their own place of residence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>ALGEMENE VOORWAARDEN Grace Luxury WaxEeltsje Folkertsmawei 1a, 8915DW Leeuwarden, NederlandKVK-nummer: 76168875 | BTW-nummer: NL003052093B84E-mail: info@graceluxurywax.com Artikel 1 \u2013 Definities In deze voorwaarden wordt verstaan onder: Grace Luxury Wax: de gebruiker van deze algemene voorwaarden, gevestigd te Leeuwarden; Klant: iedere natuurlijke of rechtspersoon die een overeenkomst aangaat met Grace Luxury Wax, zowel consumenten als zakelijke afnemers [&hellip;]<\/p>\n","protected":false},"author":301,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Algemene Voorwaarden | Grace Luxury Wax<\/title>\n<meta name=\"description\" content=\"Bekijk de algemene voorwaarden die gelden bij een bestelling via Grace Luxury Wax\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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